My order was shipped as complete, but actually was only partially filled.I called the customer service number, and the phone was immediately answered by a very helpful and friendly person ( no pushing six keys to get to talk to someone!).
She checked on my order (No. 445339), verified what should have been sent and what was missing, apologized for the problem, said she'd check with her supervisor and would send out the missing part of the order. The next day she phoned back to report that the remaining items had just been sent and I'd get them in a few days and again apologized for the incomplete order.
I did receive the rest of the order shortly.It was a pleasure to deal with customer service, have them address the problem so quickly and not to be put on "hold" or get sent to several extensions.
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